Ohyelx Warranty Policy

At Ohyelx, we are committed to delivering high-quality products and excellent customer service. To ensure the longevity and efficient performance of your equipment, we offer a comprehensive warranty policy.

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📄 Warranty Coverage

1. Products Covered:
   This warranty applies to all Ohyelx sintering furnaces and related components purchased through authorized dealers, including the OY7 Pro, OY7 Max series.

2. Warranty Period:
   Ohyelx offers a 12-month free warranty from the date of purchase, covering:

   • Repair or replacement of faulty units

   • Replacement of major components (e.g., temperature control boards, circuit boards, heating elements)

3. Exclusions from Warranty:

   • Replacement of components damaged by misuse or improper handling

   • Repairs or replacements after the warranty period

   • Damages caused by improper operation not in accordance with the user manual

   • Damages due to improper use, installation, or transportation

   • Failures caused by natural disasters (e.g., floods, fires, etc.)

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🛠 How to Request Warranty Service

1. Contact Ohyelx Support Team:

   • Reach us via email (info@ohyelx.com) or phone (+86-13625192728).

   • Please provide your product serial number (SN), proof of purchase (invoice/receipt), and a description of the issue.

2. Provide Detailed Information:

   • The more information you provide about the issue and product usage, the faster we can assist you in diagnosing and resolving the problem.

3. Repair Process:

   • After receiving your request, our service team will confirm warranty eligibility and provide a repair or replacement solution.

   • The customer will be responsible for shipping costs to return the device to us for repair, based on our instructions.

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⚙️ Warranty Service Terms

1. Repair Service:

   • We will provide free repair services, and the replaced parts will be of equal quality to the new device.

   • In cases where repair is not possible, we will provide a replacement unit or a full refund.

2. Extended Warranty Service:
   We offer extended warranty plans, which can be purchased before the end of the initial warranty period to ensure continued coverage for your equipment.

3. International Customers:
   We offer global after-sales service. Warranty processing may vary by region according to local policies and standards.

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✅ Warranty Disclaimer

• The Ohyelx warranty policy is only valid for products purchased through authorized channels.

• The warranty will be voided if the product is installed, operated, or maintained incorrectly, or if unauthorized repairs or modifications have been made.